Frequently Asked Questions
Rent is always due on the first of each month. When mailing a payment, please be sure to account for transit time so
that it reaches our office by the due date.
Leasing and Accounting offices: Mon – Fri 8:30am – 5:00pm | Maintenance office: Mon – Fri 8:00am – 4:30pm
We do not have a grace period for rent payments. If not paid on the first day of the month, late fees will accrue.
No. As stated in our lease, rent is due without demand from the landlord on the first day of each month.
We accept checks, cash, money orders, and credit/debit cards for most payments. It is also possible to remit a payment online via our online payment service, ClickPay, using a checking account or a credit/debit card (Visa, Mastercard, Discover, or American Express) by clicking “Pay Online” from our website. Registration to the service is required. Please note that security deposits cannot be paid online. However, it is possible to pay your security deposit in person by check/cash/money order as well as by credit/debit card either in person or by phone.
Yes, we accept payments for rent, security deposit, application fees and other charges by phone using your valid credit or debit card. For rent payments, please be sure to use our online payment service, ClickPay, by clicking on the green “Pay Online” tab on our website. Registration is required before using this service.
Yes! We accept credit/debit cards either in person or by phone for all payments, including security deposits. Please note that security deposits cannot be paid online through Clickpay.
For the majority of the properties that we manage, our lease terms are for 12 months beginning and ending each August. In some cases, a shorter term may be an option depending on current resident status and/or leasing specials that may be running. Please ask one of our leasing consultants for details.
If you are an undergraduate student without full-time employment, a guaranty agreement must be completed by a
parent/guardian.
In most cases, no. We use an electronic document and signature platform to convey leases and guaranty agreements. So long as the guaranty agreement is completed in full and signed electronically, notarization is not required.
Yes, provided that you qualify with sufficient income, credit history, and landlord references. Another option is to
pay the rent in full for the entire lease term in advance.
Security deposit refund checks will be mailed via USPS thirty (30) days after the lease end date. You must provide a forwarding address, either in writing or online, to our office.
The security deposit is refunded as one check made payable to all lessees. This is due to the fact that the lease is ‘joint and several’. Additionally, it allows the residents to work out any conflicts internally. Please be advised that all lessees must endorse the check before it can be deposited or cashed.
It is possible to have the security deposit check made payable solely to one lessee. To do this, all lessees must complete and sign an addendum to the lease. Please contact our office to have this prepared for you. We will be glad to circulate the document for signature using an electronic signature platform.
No. The security deposit is not to be used toward rent. Please be advised that you will be charged late fees for any
unpaid rent.
Due to the vast number of places that we must prepare for new tenants in August and the short amount of time that we are granted, this is generally not possible. The move-in date is printed on page one (1) of your lease agreement; please be sure to plan accordingly to take occupancy on or after this date.
Unfortunately, this is not possible. Due to the fact that ARPM does not own the properties or the furnishings that are provided, we are not authorized to remove them.
Replacement keys are available for purchase at our office.